If you are having an issue with the app these tips may help.

  1. Make sure you are always on Apple's latest operating system.
  2. Many issues can be simply resolved by restarting your device.
  3. If restarting does not help, try reinstalling the app.
  4. Make sure the app has access to your camera. In your device settings, ensure that camera is enabled for both Privacy and Restrictions (See images below).

If this does not resolve your issue please email us at